Refund policy
What is the return/exchange window?
Requests for returns or exchanges must be raised within 7 days of delivery. Requests made after this period will not be accepted.
Do you offer refunds?
No. BLINDFOLD does not provide refunds to the original payment method.
Approved returns will be issued as BLINDFOLD Store Credit of equivalent value, which can be used for future purchases on our website.
Do you offer exchanges?
Yes. Size exchanges are available subject to stock availability.
The first size exchange for an order is completely free.
If the requested size or product is unavailable, Store Credit will be issued for the product value.
How do I request a return or exchange?
To initiate a return or exchange, please contact our support team with your order number and reason for the request within 7 days of delivery.
Once approved, a reverse pickup will be arranged wherever service is available.
Are there any return shipping charges?
The first size exchange is free of charge.
For all other returns or exchange requests, a reverse pickup fee of ₹150 may be applicable.
If reverse pickup is unavailable in your area, you may be required to self-ship the product to the address provided by BLINDFOLD.
Eligibility Conditions
To be eligible for a return or exchange:
* Product must be unused, unwashed, and unworn.
* Original tags, labels, and packaging must be intact.
* Product must be free from stains, odours, damage, alterations, or signs of use.
Products failing quality inspection will not qualify for return or exchange and will be shipped back to the customer.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery along with clear photos and your order details.
After verification, BLINDFOLD will provide a replacement at no additional cost.
Cancellation Policy
Orders can only be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests will not be accepted.
Store Credit Policy
Store Credit issued by BLINDFOLD has no expiry date and can be used on any future purchase made through the official BLINDFOLD website.
Store Credit cannot be exchanged for cash or transferred to another customer account.
Final Decision
BLINDFOLD reserves the right to approve or reject any return, exchange, replacement, or store credit request after inspection of the returned product.